Report an issue

Different smartphones and operating systems can present different challenges. If you continue to experience issues after updating the app and your operating system, it's a good idea to contact customer service.

Here are the steps you can follow:

1. Screenshot of the issue – Take a screenshot of the error that occurs.
2. Mobile number and license plate – Make sure you have the mobile number and license plate associated with your account ready.
3. Contacting customer service – Send the information you have collected by email to [e-mail] or contact customer service directly.

This will help us to process your request quickly and accurately. We're happy to help you as soon as possible!